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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

netFORUM has the right functions

Submitted Mar. 29, 2018
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
4
Customization
4
Membership Size: 
501-1000
Industry Type: 
Other
Organization Type: 
Trade Membership
Primary Job Function: 
Technology
Number of Years Using the AMS: 
1-3 years
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I give netFORUM a neutral review. It does provide all the necessary features of an AMS and can be customized. The customer support is slow to respond to issues and upgrade process is difficult. In addition, the platform does not have robust reporting capabilities. The netFORUM user group (AUG) helps provide additional support for the platform. This group has an active community of members and meets quarterly.