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NetForum Pro-fessionally Bad

Submitted Dec. 13, 2018
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
3
Customization
3
Membership Size: 
1,001-5,000
Industry Type: 
Education
Organization Type: 
Individual Membership
Primary Job Function: 
Marketing
Number of Years Using the AMS: 
4-7 years
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We were forced into converting into Pro when it was still Avectra and it never worked for us as promised. It seems like Abila was sold a lemon, or they really wanted Enterprise and accepted Pro as part of the terms. They have put a lot of work into it, but seem to focus on Enterprise, and rightfully so.

Also, word on the street is that Abila is no longer going to be supporting upgrades/pushing sales. They say it's not true, but we've heard it from several different sources.

My association is now looking at another AMS, including a Community Brands product. We are not looking at Enterprise, partically because of our expereince with Pro was so negative - staff needs a change and they have PTSD from Pro, that Enterprise is too simliar and they don't trust it. It's not a review on Enterprise, but that's how bad Pro is.