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NetForum Pro not able to handle our needs

Submitted Feb. 24, 2015
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
2
Customization
2
Primary Job Function: 
Communications, Public Relations, Publications
Number of Years Using the AMS: 
1-3 years
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We have been using Avectra (Abila) NetForum PRO for about five years, and it now feels five years out of date. Their support, which was great under Avectra, is now becoming less responsive and personal. We have actually been unable to get ahold of the person who was helping us update our SSO integration with our website for several months. It handles the basics fine and we have configured it to meet our basic membership needs, but ultimately it isn't showing the potential to grow with our association.