New to NetForum Pro

Submitted Jun. 28, 2019
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
2
Version: 
Membership Size: 
1,001-5,000
Industry Type: 
Education
Organization Type: 
Hybrid, Mostly Trade
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
Less than 1 year
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I am new to NetForum Pro but not new to databases. During my membership career, I have used Aptify, iMIS, Raiser's Edge, NetForum Enterprise, and now NetForum Pro. I am quite surprised by NetForum Pro because I was such a big fan of NetForum Enterprise. The system is not intuitive. Even something as simple as trying to link an organization and individual or vice versa is difficult. Adding a membership is also not intuitive. e-Marketing messaging is not customizable with customer information. Integrations are limited. We will be moving to another platform within the next year.