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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

nForum customer service is appalling

Submitted May. 19, 2014
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
2
Customization
1
Primary Job Function: 
Communications, Public Relations, Publications
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We have an excruciating spring with Avectra (now Abilify). Their customer service will not make fixes to our netForum enterprise system in a timely way. They routinely blame us (the customer) for the errors. In the meanwhile, two major pieces of eCommerce do not work, costing us tens of thousands of dollars in lost sales. Now they want to charge us for a customization because we believe they broke a piece of code on our API.