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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Nice Features but where's the support?

Submitted Jun. 28, 2017
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
1
Customization
1
Membership Size: 
1,001-5,000
Industry Type: 
Construction
Organization Type: 
Trade Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
Less than 1 year
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Pros: Great features - if you have a year or so lead time to figure out how to use them. If long wait times for responses are your thing - go for it. Cons: Customer service - we transitioned in March from IMPAK. Our PM was more interested in getting her piece done to worry about what was best for our organization. I requested a report in March and it now practically July - still no idea where that report is or the status after several attempts to follow-up. Role: I'm the administrator Time Used: Less than 6 months Frequency Used: Daily