The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.
Its a relatively small company, so turn around time isn't fantastic. Additionally, it doesn't have the most functionality out there. If you are a smaller organization, it may be for you!