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NOAH NOT

Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
2
Customization
2
Membership Size: 
501-1000
Industry Type: 
Housing and Real Estate
Organization Type: 
Hybrid, Mostly Trade
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
Less than 1 year

I am a fairly new user to NOAH having used Affiniscape, Your Membership, Weblink, DonorPerfect and Raisers Edge software. This is by far the worst I've used. It's really an accounting system its great for managing money, invoices and event registration but has no ability to measure engagement and information is almost impossible to get out of it. Most of the customer service people aren't even familiar enough with the system to help. Trying to write a library card to pull information could take at least 4 hours.