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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Non-intuitive AMS a Poor Choice for Smaller Associations

Submitted Oct. 17, 2014
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
4
Customization
3
Primary Job Function: 
Technology
Number of Years Using the AMS: 
4-7 years
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For a small association with minimal in-house IT staff to perform maintenance and customizations, we find NetForum Enterprise to be cumbersome, buggy and difficult to use. It's possible that more in-house IT resources would help us make NetForum less of a head-scratcher and more intuitive for our staff, but as it stands, we have a hard time supporting membership and other program areas who frequently get lost or confused by the system. And the difficulties are not limited to non-IT staff; when customizing, our lone developer frequently quotes Alice and Wonderland: "curioser and curioser."

While I can't broadly recommend NetForum, I will say that if we had a larger internal IT department and used 20 or more of its 26 modules (instead of less than 10), we might be pretty content. That said, as a small association with limited resources, it does not feel like a good fit for us.