Follow 

Share

The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Not impressed

Submitted Oct. 8, 2018
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
1
Customization
1
Membership Size: 
1,001-5,000
Industry Type: 
Natural Resources / Environmental
Organization Type: 
Individual Membership
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
Less than 1 year
Thank Reviewer (0)  
Report Review  

Our client needed a system to allow chapters to access their info inside the parent system and this was the only option we could find. However, what was promised does not work and the entire platform is confusing and not user friendly. It does not even automatically invoice members like every other AMS in the world. We are now trying to work within two AMS systems which is far from ideal. Extremely disappointed and would not recommend. 

Customer service is very poor. You are told you have unlimited support but then are told some questions you may be billed for...an answer is an answer!  

Our team is definitely contuining to look for options to meet our clients needs in an effective and comprehensive manner.