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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Not very customizable; must be something better

Submitted Jul. 27, 2016
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
5
Customization
3
Membership Size: 
100 or fewer
Organization Type: 
Trade Membership
Number of Years Using the AMS: 
4-7 years
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Matrix really is not very customizable, and too many items require them to do the work rather than us. They are good and honest people and respond well, but I can't help feeling there must be better things out there.