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Novi is my fourth AMS experience

Submitted Sep. 25, 2024
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
4
Version: 
Always current
Membership Size: 
101-500
Industry Type: 
Education
Organization Type: 
Trade Membership
Primary Job Function: 
Technology
Number of Years Using the AMS: 
Less than 1 year
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I started in the association space in 2008. I was hired in part to immediately take over an AMS implementation project of Personify for that association. Since then, I have worked for a software vendor before returning to my current association as an IT Director. Novi is my 4th AMS to work with, and by far, it's been the most positive experience to date with any AMS. Novi's customer support has also far exceeded any previous AMS, and they have provided some of the best customer support of any technology vendor that I have worked with in my 40 year IT career.

Novi won't be the right fit for every association, but it was the right choice for our association. While this list isn't exhaustive, we especially appreciate this list of Novi features:

  • Customizable Dues & Renewals
  • Flexible Member Types
  • Activity Timeline
  • Directories
  • Duplicate record detection & data merge
  • Two-way, Real-Time Sync with QuickBooks Online
  • Robust event management and event registration for users
  • Custom ticketing for those events
  • Easy to use Website CMS 
  • Member Only Content & Member Compass for profile & company management
  • Integration with Constant Contact and MailChimp
  • We love Novi Groups!
  • Built-in report writing
  • Zapier for automation and integration