Once Great AMS Now Struggles to Keep Up
I have heard all AMS experiences are love/hate and agree. Depending on the day or the goal we are trying to achieve the love/hate dilemma is true for us. When we first got NetForum Enterprise it was brilliant, support and service were also stellar. Ever since Ward sold the product service has gone down hill. Perhaps the issues are stemmed in rapid growth or cultural degradation but the signs are clear that we are all just customers and are expected to wait in line if we need anything. Our expectations are very low for support and issue resolution. It seems that they only reach out when they think we might be leaving.
The system at its core is as designed by Ward and still has strong value as a powerful, customizable system. Adding fields to tables, adding tables to the database and adding forms or objects are all feasible if you have highly technical folks willing to learn a complex and proprietary framework. The underlying systems are IIS and MSSQL, reports are SSRS so the IT skills needed for handling the core infrastructure and for surfacing data are non-proprietary.
Overall the system is powerfully flexible and can fulfill most of our requirements. I highly suggest finding a third party Abila partner and planning for additional support cost through the partner for best results.
