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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

One problem after another

Submitted Aug. 13, 2014
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
1
Customization
2
Primary Job Function: 
Marketing
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We're using MemberSuite - the full platform. While this system appears to be a good solution for mid-size to large associations, it's ripe with problems. There are many bugs within this system that prevent mass updates of member records. Additionally, there is no import wizard, so good luck adding large groups of new members - it MUST be done one record at a time. Their customer service is non-existent. It often takes weeks and multiple reminders to get basic responses back from their accounting department. Currently, they have suck a backlog of problems that any issue is given a six-month window for resolution. SIX MONTHS!