MemberMax by Impact Solutions Review

As the Executive Director of a statewide trade association, I can say that MemberMax is a mediocre AMS. In working with the product and with our association staff team, MemberMax lacks many of the features that I consider to be basic for any AMS. Want to offer your members a quarterly or monthly payment plan via credit card? Would it be useful to have each payment plan payment marked in that member's record? I think so but MemberMax can't do both of those unless you wish to have a lengthy work around. The bonus surprise? You get to pay them additional money to create it. We've also discovered surprises when we went through our financial audit as to how MemberMax changes past data history for a member when their status is changed to reflect their lapsed/expired/"non-member" status. MemberMax overwrites the old data for these expired members so when you pull a prior year invoice....the dollar amounts have changed or been set to zero. The customer service has been spotty in terms of communication quality, timeliness of response and thoroughness. It appears some of the support team doesn't fully read the customer service request before responding and, as a result, a great deal of time is wasted on "back and forth" where they request info you provided from the onset. Frustrating! On the plus side, MemberMax works on both PC and MAC systems. In short, this AMS is in need of a substantial overhaul to incorporate standard features into the system....features that other AMS systems provide without extra charge.