Euclid Technology Review

Our company has been using ClearVantage as its AMS for the past five years. With an ever-growing membership, we have found ourselves increasingly handicapped by our AMS technology of choice. While no longer the best fit for our organization, ClearVantage could be a cost-effective solution for those with elementary needs. Euclid has made the effort to provide modules that associations might require. Some features, however, are best left to existing experts. Taking email as an example, Euclid has built an Outlook Integration Module enabling users to access their Outlook directly from ClearVantage. It is a clunky solution though and would work better in the inverse - that is, accessing contacts in ClearVantage via Outlook. Our struggles are greatest with reporting capabilities. Reporting is a key driver of business intelligence and ClearVantage makes it very difficult to work with our member data. Starting with the reporting interface, it is designed for users who understand database design from the back-end, not for everyday users. Furthermore, one would expect that if a data point exists you could pull it into a report. There are instances where certain data points can not be added to reports - too bad. On the plus side, we have been able to customize ClearVantage in areas where the default solution could not meet our needs. While this has come at an added cost, this level of flexibility is appreciated.