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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Over promised and Under Delivered

Submitted Dec. 22, 2014
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
1
Customization
2
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
Less than 1 year
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As with some other AMS companies, our experience with Timberlake started off great as they told us exactly what we wanted to hear. They could provide our small association with most everything we wanted along with customization, flexibility and customer service, at a very affordable price. Implementation went fine but as we added customization things fell apart. Their search functionality is not at acceptable. We site also goes down more than normal and we recently had a long stretch where the site was down for many days during a very busy time. Their customer service also started out great but eventually got to a point where they were not calling us back. Timberlake has good people and owner and I believe they got caught up in a lot of success and were not staffed to handle it. The bottom line is their AMS does not deliver what they promised.