Your Membership Review

I've used most of the big-budget AMSs and have to say that, compared to them, YourMembership is actually pretty good. It's very easy to use and the UI is good. Support is generally pretty good and downtime is very infrequent, and YM does a really good job keeping clients updated in the rare instances that there is downtime. That said, I wish YM would focus more on the core product and perfecting that rather than chasing too many implementations and add-ons, which definitely takes away from the core product, IMO. For instance, there are features of the AMS that are just absent--like accrual-based dues reports--that they've been aware of and "working on" for a year, and still haven't resolved. For a system that is supposed to be designed specifically for associations, this is a huge flaw, as many associations are on a rolling dues model and need an AMS that can accurately capture and report dues revenue. Then there's the CMS--again, pretty decent overall if you don't have a lot of content or need stuff like secondary nav, but if you're used to a robust CMS, you'll be disappointed with theirs. If I had been here during the selection, I would have chosen a different CMS...but for the most part, YM's is adequate. I do hate that there's no super-admin level access--there are certain parts of your website that you can't touch/edit and have to go through YM support for which is a pain. Also, I don't like that they tie functions like advertising to a package deal where they have to sell the ads in order for you to be able to use their built-in ad server--if you have an in-house or contract sales team, you're on your own in terms of figuring out how to serve ads to your website. A big caveat if you're a small-budget org looking at YM--they only work with two payment processors and both are WAY more expensive than what we used previously, which has resulted in much higher costs than allocated based on YM's pricing model. Beware of this hidden charge and look into the cost of payment processing when you're making your decisions. Also, their design team/support is pretty lame and we never got what was promised in the package we went with--so be sure to be on top of everything you're promised in terms of design and if you go with the top-tier branding package, stay on them to be sure you get everything that's included in the price.