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Overly complex and clunky

Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
3
Customization
3
Version: 
Membership Size: 
5,001-10,000
Industry Type: 
Natural Resources / Environmental
Organization Type: 
Trade Membership
Primary Job Function: 
Chief Staff Officer (#1)
Number of Years Using the AMS: 
4-7 years

MemberSuite is overly complex and very clunky. Most of our team hates using it. Also the graphic elements are basic and difficult to customize. Our members do not like the way it assigns relationshsips within the prgram and we wind up with duplications.