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Perpetual Headache

Customer Service
3
Ease of Use
1
Reliability
1
Customization
1
Membership Size: 
501-1000
Industry Type: 
Manufacturing
Organization Type: 
Trade Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
1-3 years

Almost every step in our implementation with MemberSuite has been a challenge. We transitioned from an old, custom internal system for tracking our organization's membership that was built on relatively simple database software. Our organization structure is not particularly complicated and we didn't have a large amount of data to transition into the MemberSuite platform. The MemberSuite team that managed our implementation lacked even the most basic understanding of our organization and our needs, which were simple and typical for associations of our type, and as a result completely botched our implementation. After months and months of belabored work after launching, we were finally able to get MemberSuite to handle our most basic of needs. Once we looked to build out basic new features and functionality for our members, we encountered problem after problem standing in our way. The support team at MemberSuite has been responsive in general but they can only do so much.