The Pitfalls of NetForum Enterprise
NetForum Enterprise has long been marketed as a comprehensive and robust software solution for membership-based organizations. However, I have found myself frustrated and disappointed with the product's performance. In this review, I will delve into some of the issues that have been experienced when using NetForum Enterprise.
Customer Service Lacking
NetForum Enterprise's lackluster customer service. Their support team is slow to respond and often provides inadequate solutions to their problems. This can be especially frustrating.
Persistent Caching Issue
Since December 2023, my organization has been experiencing a persistent caching issue with NetForum Enterprise. This means that information is not updating correctly, and changes are not being reflected in the system. Despite months of work, the NetForum team has yet to fully resolve this issue, causing major disruptions for our staff and members.
Expensive Customization
Another major drawback of using NetForum Enterprise is its costly customization options. Need to update a report that comes with baseline options? That's considered customization and will cost you extra. Want to make changes to confirmation emails or welcome letters? You guessed it, more money. These additional fees can quickly add up and put a strain on an organization's budget.
Limited Marketing Module
The marketing module in NetForum Enterprise is also lacking in functionality and flexibility. We have been told that customizing content, such as confirmation emails and welcome letters, requires additional customization fees. And even then, the options for customization are limited and clunky to use.
Clunky System
Overall, in my opinion the entire NetForum Enterprise system has proved to be clunky and inefficient. Completing simple tasks often requires multiple steps and can be time-consuming. This can be frustrating for organizations that need a streamlined system to efficiently manage their membership and events.
Conclusion
In conclusion, the drawbacks of using NetForum Enterprise far outweigh any potential benefits. The persistent caching issue, expensive customization options, limited marketing module, and clunky system all make this software a poor choice for organizations looking to effectively manage their membership and events.
