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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Playing Catch-up

Submitted Jul. 14, 2014
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
4
Customization
2
Primary Job Function: 
Technology
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They got caught napping as the industry adopted the SaaS paradigm. This has left many users in an unhealthy upgrade cadence. This combined with an onerous term limit for their cloud offering makes their solution less than attractive. Definitely feel they are more reactionary as opposed to innovate and proactive. Their employees are good people, and generally quite helpful. The quoting process takes incredibly long, but it is thorough. The system itself is stable, but aging. Also it is difficult to integrate with.