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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Poor customer service

Submitted May. 20, 2014
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
3
Customization
2
Primary Job Function: 
Marketing
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The training for MemberPoint is fantastic. The implementation went off without a hitch. But if you have a customer service issue, don't expect a return phone call, email or solution. In addition, the system only works with IE9 which can effect other programs you might be using.