Powerful and Robust AMS
For our organization, Membersuite is a replacement system for an outdated, proprietary system. Once implmented, the difference in the legacy system and Membersuite was akin to stepping through the back of the magic wardrobe into Narnia. This system has many plusses, not the least of which is that it is almost infinitely configurable to meet the needs of any association, large or small, and also can be customized to the specifications of the user. There are many modules which allow for easy and integrated management of association functions from membership and event management to awards and competitions and certifications and CEU tracking--and more. The financial module allows for easy set up of discounts and special pricing, tiered pricing, and other essentials for associations. A big plus is the customer portal which allows members and customers to manage their own accounts, register for events and purchase products and more. Implementation of Membersuite software has resulted in greater customer satisfaction and has significantly reduced data errors, increased the accuracy of customer records, and reduced the amount of staff time required to manage customer accounts and information and to register customers for events, manage exhibitors, track inventory and a plethora of other functions. It has also enhanced the image of our organization by allowing seamless integration with our website for customer transactions.
Membersuite provides solid customer support and is responsive to customer needs. During implementation and set up, Membersuite provides in-depth traning and support to make sure the system is conrrectly configured. The open API is a big plus, and it has allowed us to extend the functionality of the system by integrating other platforms already in place. No review would be complete without making mention of all aspects of the software and implementation. Because it is such a robust system with so many options for configuation specific to the user's needs, there is a bit of a learning curve in the beginning which can be challenging. That said, once configuration is completed and modules are set up to the specifications of the user, the benefits of the system are immeasurable. The increase in accuracy of member records, time saved through automated dues billing, customer account management, registration and other daily processes have been profound for our organization.
