The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Pretty good for what you're paying for.

Submitted Apr. 22, 2014
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
4
Customization
2
Primary Job Function: 
Membership, Customer Service, Data Entry
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Our association has been using Avectra's netFORUM Pro CRM database for 4 years now. It did take some getting use to at first. Many of the issues we were encountering was due to "user-error", not the database. Therefore once you master all of its' features and actually utilize it to its full potential, it is actually a pretty good "out-of-the-box" CRM. This is not to say we haven't encountered issues, however no system is perfect and so be prepared to apply some "creative solving" techniques to work around certain limitations. After all, it is an "out-of-the-box". If you're looking for a more robust system, then I would recommend Avectra's Enterprise, which of course is fully customizable. However be prepared to shell out the big mula ($$$)!