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Customer Service
3
Ease of Use
2
Reliability
4
Customization
3
Membership Size: 
1,001-5,000
Industry Type: 
Healthcare
Organization Type: 
Individual Membership
Primary Job Function: 
Chief Staff Officer (#1)
Number of Years Using the AMS: 
4-7 years

After implementing and using four different AMS packages over several years, it's no surprise that there is no perfect package. All of tips and recommendations suggest to consider the organization's needs carefully. The decision to select Euclid was based on the key requirements for an AMS that could handle accreditation and certification program management. Not surprisingly, significant customization was done. What was surprising was that set-up is not intuitive, documentation has limited value and staff turnover (over the past few years) has negatively impacted the quality of customer service. 

Company Response

We are sorry to hear that we missed the mark with the configuration of our certification module. We have made significant changes over the past year and are eager to share them with you and learn more about your experience. Please contact me at your earliest convenience. 

 

-Charlie Vinal, President & CEO, Euclid Technology