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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Protech is difficult to use and difficult to get support for

Submitted Oct. 3, 2016
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
2
Customization
2
Membership Size: 
5,001-10,000
Industry Type: 
Other
Primary Job Function: 
Technology
Number of Years Using the AMS: 
1-3 years
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My biggest problem with Protech is the lack of documentation on all features. They have a 300 or so page manual, but it doesn't cover any of the important features your staff will use. Getting access to how reports are set up and being able to modify reports is next to impossible. You're stuck paying thousands to Protech or using reports whose criteria you don't even know.