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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Protech review

Submitted Sep. 7, 2016
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
2
Customization
3
Membership Size: 
15,001-20,000
Industry Type: 
Healthcare
Organization Type: 
Individual Membership
Primary Job Function: 
Operations, Administration
Number of Years Using the AMS: 
1-3 years
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In general the database works well and can be customized to work better for your association. The staff at Protech is typically very prompt at responding to requests for assistance. However, there are instances where their solutions have taken months to complete (because they can't identify the source of the consistent issue), or you ask for clarification or ideas for a business solution and they simply send you the users manual - this is very frustrating. We consistently (every 1-2 months) have issues with our website functionality caused by data communication problems. Upgrades are expensive and difficult because they must complete each customer's upgrade individually.