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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Protech's enhancements to Microsoft CRM

Submitted Jan. 27, 2014
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
5
Customization
4
Primary Job Function: 
Technology
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Microsoft CRM is great. But anyone can read reviews of it anywhere. So my review is more specifically about Protech. The good: - They are great at billing. :-) - Their modules on the back end of CRM are solid. - They are good at opening tickets. - They do accommodate multiple companies well. Their annual user conference is very good. The not-so-good: - It can take a long time to solve tickets however. - If they ticket regards MX (customer facing online), it takes even longer. - Their MX product has been in development for about 3 years, but still isn't polished. Getting better. - They almost never communicate with their clients about general Protech news and updates. Even their Web site is usually out of date.