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Reliable platform, cloud based, easy to use, great support team

Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
5
Customization
4
Membership Size: 
100 or fewer
Industry Type: 
Manufacturing
Organization Type: 
Trade Membership
Primary Job Function: 
Technology
Number of Years Using the AMS: 
Less than 1 year

Before I started to use Nimble AMS, I was heavily involved from a technical point of view with 2 other AMSs. By far Nimble AMS is the best. Here are my pros and cons:

Pros

1. The system is alway up and fast. Because it's based on Salesforce and Salesforce is a mega-product supporting large companies all over the world, you have excellent connectivity and infrastructure and we have never experienced any down time.

2. Nimble support team is awesome. I have never worked with a more talented and responsive team and I've been doing I.T. for many years. We get a fast turnaround 90% of the time.

3. Because it's Salesforce, scheduling backups is a breeze. And you don't have to think much about it.

4. It's possible to import data and basic contacts are very simple to do.

5. There is a Salesforce mobile app that requires practically nothing to setup and maintain.

6. Nimble folks are very responsive to improving their product, new releases come out automatically 3 times a year along with Salesforce's

7. Basic reporting is easy, but see 'cons' about more complex reporting.

10. Adding custom fields and modifying screens is also easy.

11. Salesforce has a very tight security model,

12. You can create workflows and automations fairly easy.

Cons:

1. It is a little costly compared to others.

2. The reporting tool is not as robust as I wish. When I think report, I think more in terms of Crystal reporting with formating abilities - but this is more like a query result. But I suspect any cloud based AMS would be the same. Also there are some limitations to the number of objects (tables) you can join and sometimes we have to create 2 or 3 reports and manipulate the data outside of Salesforce to get our end result. I'm surprises Salesforce does not have a better out-of-box solution. But there are tons of app add-ins that work better for additional costs.

3. Because Nimble is a breed of it's own, classes for Nimble specific admin skills did not exist when we went live, however Nimble does have 2 levels of admin training now. If you go to Salesforce classes, they include objects or functions that either may not be included in your Nimble license or not applicable to Associations.

4. One thing that you may wish to consider is that Nimble has chosen to use Salesforce's 'person-accounts' data model. Nimble does not use the Contact object that is most common for many 3rd party integrators  - so if you require integrations with your AMS, you may want to make sure that your vendor understands the Nimble's person-accounts.

Thanks for reading my review!