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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Review of Impexium

Submitted Nov. 14, 2017
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
3
Customization
1
Membership Size: 
5,001-10,000
Industry Type: 
Healthcare
Organization Type: 
Individual Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
Less than 1 year
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My Association recently moved to a new AMS – Impexium and it has been quite a struggle to say the least! From wait times (as you mentioned) to the system timing me out after processing a couple payments at a time. My processing turn around went from 24hrs to 1.5 weeks at best! 

Reports are not customizable; IT staff there doesn't understand our business practices; Support portal doesn't allow for real time discussion of issues in the database