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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Review of Timberlake

Submitted Apr. 3, 2018
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
2
Customization
1
Membership Size: 
1,001-5,000
Industry Type: 
Other
Organization Type: 
Individual Membership
Primary Job Function: 
Number of Years Using the AMS: 
4-7 years
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We have used Timberlake for a number of years for event registration, membership and content management on our website. We have not used the product, job board, forums or financial functions. 

Naylor/Timberlake customer support is responsive and helpful. 

While we have found work arounds to make things work, it is clunky and the modules we use (particularly events and membership) do not "talk" or relate to one another very well. Both registration and membership are not the easy to use online interface that most members and customers would expect. 

We are making due with the system for now, but exploring new options.