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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

RFP due to go out soon

Submitted Jun. 6, 2016
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
2
Customization
1
Membership Size: 
501-1000
Industry Type: 
Healthcare
Organization Type: 
Individual Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
4-7 years
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We are actively looking for a new AMS now. Our experience with this system has continued to go downhill over the years (we implemented it in 2009). It just has not kept up with advances in technology and is not meeting our needs. It is not intuitive or user-friendly and we cannot make it do what we want it to do. Vendor is very slow to respond, and wants to charge us unreasonable amount of hours to make even the smallest changes to system.