MemberSuite Review

MemberSuite offers a SaaS AMS geared toward a small and mid-sized associations, though they are now starting to position the product to serve large associations. Unlike many solutions in this category, MemberSuite can be highly customized to meet association requirements. MemberSuite is is growing rapidly. Customization: Development was slow going in part because their engineers where spread thin with other work. However, there were often problems with QA. After features were completed, they frequently didn't work or work as specified. Financial-- The financial, GL functions, and reporting tools are one of the biggest problems. There are frequent discrepancies between reports, bugs in the way transactions are processed, and logic failures in the MemberSuite system where the software will allow staff to execute processes that should be prohibited. User Interface. For the association staff, the management console is pretty good, but for our members, where it matters most, very little thought has been given to the user experience. The interface is clunky and layered, with process and workflows requiring click after click to execute a function or navigate the portal. Our members frustrated and are frequently confused about how the console works. MemberSuite, as of August 2014, was not able to produce a certificate of PCI Compliance. Documentation is very weak, but slowly getting better. MemberSuite isn't mobile-ready.