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Robust functionality but not easy to use

Submitted May. 20, 2020
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
1
Customization
3
Version: 
2014
Membership Size: 
1,001-5,000
Industry Type: 
Healthcare
Organization Type: 
Trade Membership
Primary Job Function: 
Technology
Number of Years Using the AMS: 
Less than 1 year
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We have a SaaS instance of 2014 NFE. It is definitely a nuanced AMS - the AMS side of things works very smoothly, however, the fundraising module needs a lot of work, for example, the out of the box functionality requires donors to create an account before any donationw can be made. You also need staff/partners skilled SQL to really make the most of the system.