MemberSuite Review

We had a rocky start. Come to find out we launched with this new AMS right when they were having their biggest challenges for uptime and performance. Also, the API with Bluepay was broken and double charged all our members. They didn't believe us at first, since no one else complained, then it took another month to fix the issue. We also had promises made in sales cycle that were not true. They said they have an API and worked with one company we wanted to use for an event app. Both not true. We needed the Outlook plugin and that didn't work for some time, and it totally unsupported. It works now, but a bit hit or miss. We had our CEO call their CEO and say we need better performance and attention to bugs and our issues. We asked for a true partnership. There have been some improvements since that time. It's all about finding the right person in MS. We went thru several contacts that were not good, were not helpful and don't understand customer service. So we are on 3rd account manager (last one openly attacked me via email). New account manager is in training. We also found one setting for financials was not done during implementation correctly so for 5 months all our transactions were not classified correctly and could not go into QUickBooks (found 4 months after started with them), now 7 months in they are reviewing all settings as requested. Reality is, you cannot believe what salespeople say. We will only use partners we can test/ use the platform before we switch. There is too much effort in this and cost to not see firsthand exactly what we are getting. Lesson learned.