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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Salesforce

Submitted Feb. 24, 2016
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
3
Membership Size: 
501-1000
Organization Type: 
Trade Membership
Number of Years Using the AMS: 
Less than 1 year
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I inherited Salesforce when I came onboard as my org's only employee 6 months ago. Despite working with a consultant to assist in integrating our website, member dues, listserv, etc. with Salesforce we just don't use what capabilities are there and do not seem relevant to a membership organization. I still have to input data into other systems--it is not a one-stop shop/solution that it seemed that it could be. Is it just 'too powerful' and too complex for a 450 member (trade association)? Perhaps.