Follow 

Share

The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Salesforce is Fantastic

Submitted Sep. 21, 2015
Customer Service
0
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
0
Reliability
0
Customization
0
Primary Job Function: 
Communications, Public Relations, Publications
Number of Years Using the AMS: 
4-7 years
Thank Reviewer (0)  
Report Review  
I've worked with Access and iMIS at past organizations, and they were horrible. 3 years ago, my organization switched to Salesforce, and it has changed our work environment. We have a on-staff developer who customized many fields within Salesforce, including business listings. We use ExactTarget for email marketing. We use EchoSign for electronic invoicing and tracking when someone opens and views a renewal invoice. We also use ShoreTel Sky phone integration to track calls from members and calls made (retention) to members. The task feature automates who is to complete tasks, when they need to be completed by and IF the task was completed, such as welcome packets, welcome emails, setting up listings or just following up on anything. Plus, it's web based, so my team can work from the road. Salesforce is amazing!!