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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Salesforce - Reliable yes, Intuitive no

Submitted Oct. 2, 2014
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
5
Customization
3
Primary Job Function: 
Marketing
Number of Years Using the AMS: 
1-3 years
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We use Salesforce Professional Edition 14. I was not here for implementation so I can't speak to that. What I will say is that Salesforce is an excellent database but I find it very cumbersome to use. It is not intuitive nor does it lend itself to functioning as a true AMS system. We have had integration issues with the multiple solutions we 'hang' off it to make it function as we need and many of the APIs we use are not supported by the Salesforce or the vendor you are trying to integrate with. If you are looking for purely a database solution it is wonderful. If you want your events, committees, communications, website and back-office functions seamlessly integrated, this is not the best way to go.