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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Sold us a product that did not exist

Submitted Jan. 28, 2017
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
1
Customization
2
Membership Size: 
1,001-5,000
Primary Job Function: 
Operations, Administration
Number of Years Using the AMS: 
1-3 years
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My company gave this AMS a try after our old AMS was purchased and phased out. They sold us an amazing product with amazing support and after a bumpy transition, we went live with a sub-par product expecting updates to the product within 2 weeks. Those 2 two weeks became 2 months, then 6 months. They made updates (other than the ones we were expecting), but everytime they fixed one thing, they broke one or more other things. VERY frustrating. Gave up after a year and transitioned off the platform.