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Solid Platform, ideal for membership oriented associations

Submitted Jul. 25, 2019
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
4
Customization
4
Version: 
2018 R1
Membership Size: 
5,001-10,000
Industry Type: 
Technology
Organization Type: 
Hybrid, Mostly Individual
Primary Job Function: 
Chief Staff Officer (#1)
Number of Years Using the AMS: 
1-3 years
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We've been with Fonteva for 2 years. It is critical to have a well-qualified and experienced SalesForce and Fonteva integration team involved. Previous administration attempted to go with low cost, low experience integration team and it cost us dearly. Be ready to spend on the ongoing development costs as it is a very customizable system and therefore requires a significant investment in initial development and ongoing feature enhancements.

Their strength is in the membership functions, event management features are not as well developed as other industry standard systems (i.e. Cvent, etc.).