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Square Peg Round Hole

Submitted Oct. 15, 2014
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
5
Customization
1
Number of Years Using the AMS: 
4-7 years
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I've implemented the Avectra NetForumPro product at two associations. One at a small trade association with just three meetings a year. The second at a hybrid membership organization with 65 events a year and a certification system. NetForum worked reasonably well at both association even with such different requirements. This is a great system for anyone who knows and understands how databases work and has the problem solving skills to make it adapt to your needs. If you don't have those skills or don't want to deal with adapting, this probably isn't the system for you. Best modules: CRM, Committees, and Events Modules that Need Improvement: Certification Don't even bother: Email Broadcast (not including automated emails - that works fine) I don't love the ecommerce interface and I think it's unreasonably difficult to adapt the ecommerce system to look like your website. It works but it's hard to customize and the templates available are outdated.