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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Struggling but the potential is there

Submitted Apr. 30, 2015
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
2
Customization
4
Primary Job Function: 
Convention, Exposition, Meeting Planning
Number of Years Using the AMS: 
Less than 1 year
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We launched with Timberlake last year. I thought I had done quite a bit of due diligence, talking with users about Timberlake and other AMS'. But we've still had some surprises. Super disappointed in customer service. Unresponsive at times (and other times they are great). I hope with Naylor's purchase of Timberlake, we will see this improve and we can begin to rely on and trust that they will address our issues in a timely way without us having to raise heck... We love the database and the web site integration. The CMS is good, too. These things are a near perfect fit for our small association. The Registration module was horrendous but a new version was recently released and it is MUCH better. But yet it has issues and we have a conference coming up with registration opening in four weeks...and we can't get answers about whether our issues will be resolved. VERY frustrating. I'm going to leave "yes" below because the things that are good about this platform are very good and we do see potential for improvement with the things that are bad...