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Testing AMS

Submitted Sep. 1, 2015
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
2
Customization
2
Primary Job Function: 
Chief Staff Officer (#1)
Number of Years Using the AMS: 
1-3 years
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We have to test the system before they roll out any upgrades, once they roll out the upgrades there is no simple, timely way to make changes to programming. So if I don't test the event module - because I don't have a current event to set up, then the roll out happens and the module doesn't work- too bad - until the next upgrade. Customer service is slow.