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There's so much potential; I wish it were better.

Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
4
Customization
5
Version: 
Membership Size: 
10,001-15,000
Industry Type: 
Other
Organization Type: 
Trade Membership
Primary Job Function: 
Technology
Number of Years Using the AMS: 
4-7 years

Fonteva could be amazing but it falls short in several areas. I'm concerned that they cannot keep up with the growth of their customer base. Changes are coming to the structure of the AMS that will break many of our established workflows, reporting structures, and integrations. Fonteva says they will help us with the changeover but our history with them has shown that it can take far too long to get projects moving or arrive at a practical solution. 

Staff is great though, and support team is knowlegable. Wish there were more of them.