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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Timberlake Cut Reliance on Outside Tech Consulting

Submitted Mar. 15, 2016
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
3
Membership Size: 
101-500
Organization Type: 
Trade Membership
Primary Job Function: 
Operations, Administration
Number of Years Using the AMS: 
Less than 1 year
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We are a small membership organization (350+) members, 3 employees, and have been using Timberlake for 8 months now. Once Timberlake set up our member join processes and the basic web pages we are now able to update webpages on our own and also monitor the database, invoices and payments, web pages, and event registration. We used to have to use an hourly consultant to help us with these systems which costs us extra but also meant we had to wait for his availability and schedule. Also, we moved from a variety of customized platforms for different processes to one platform, covering all of our needs except for email campaigns. The support desk ticketing system has improved over these last few months and Timberlake is responsive to questions and problems. There is also a new monthly user group meeting which has been helpful to know about updates. Timberlake is also improving its training offering periodic on-line training refreshers and training for new launches.