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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Timberlake Deisgn Review

Submitted Mar. 1, 2017
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
5
Membership Size: 
101-500
Industry Type: 
Healthcare
Primary Job Function: 
Convention, Exposition, Meeting Planning
Number of Years Using the AMS: 
4-7 years
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My organization had looked in to joining another membership software company because a former employee had let the website go and did not train anyone else in the office on how to use it. We thought it was a lost cause. Timberlake, however, brought us templates for new design and assigned us some really great people to train the current staff on the software capabilities, help us get our membership up to date, help us file the reports we needed from them and to make our website functional and user friendly. We were able to turn our website completely around and they gave us tips for continuing to improve it. We have been so pleased with how quickly they answer our questions via phone or email and how quickly they fix problems along the way. Cara is an absolute gem to work with for website redesign!