Timberlake was a Mistake
Submitted Jul. 10, 2015
We are a fairly small organization and our membership is not very complex. We have individual members and just a handful of organizational memberships. However, we find the system very difficult to use. Event setup and tracking is cumbersome, the accounting structure doesnÃt work with how our systems work (even though we were promised this would be fixed and it never has) and customer support is very poor. HereÃs one example of the poor service: Timberlake switched over to a new events module without informing us during the end of our early-bird registration for our annual meeting, we lost a weekendÃs worth of registrations and had lots of angry phone calls waiting for us when we opened on Monday. TimberlakeÃs response was, we run updates all the time and we canÃt always keep track of which clients are currently using the current/old modules. Timberlake was bought by a company called Naylor. They seem to be trying to improve customer service but we havenÃt noticed a difference.
