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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Time for a change

Submitted Feb. 16, 2018
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
4
Customization
2
Membership Size: 
101-500
Industry Type: 
Other
Organization Type: 
Trade Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
1-3 years
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We have been with i4a for 12 years and due to limited staff time we haven't been able to take advantage of some upgrades that are available to the system. We are planning on changing to a system that can better meet our needs. Currently with i4a we found that one needs to know more about code to troubleshoot web page and and email challenges. Even with their WYSIWYG set up, that isn't always the case. Also customer support is limited. We have a pre-pay plan for a couple hours per month of support. If we don't use it we lose it. And if you go over one month you need to pay extra. If you need a simple system and you know code I think you can make this platform work for you. Which is why I would only recommend, but with reservations.