Tired and Wounded
Submitted May. 22, 2017
Our main issue is a fundamental one - it is a struggle to get our configuration upgraded and keep it maintained. To summarize, our experience has been clouded by regressions, followed by slow response, and having to escalate issues to get attention. We also feel that the UI/UX is lacking, requiring us to "touch" many eWeb forms that one would expect to work well out of the box. More specifically:
- Service Pack/HF Issues: This is a common complaint, in that accepting a service pack introduces regressions, which are later (often much later) fixed in subsequent service packs. This requires one to spend significant time regression testing a new service pack, with the worry that it will introduce additional regressions, and start the nasty cycle over again. We find ourselves limping along with work arounds to avoid this downward spiral.
- eWeb UI/UX: We feel that the UI/UX is clunky, and could benefit from serious usability testing. We have also found bugs in baseline forms, and have been forced to customize many to make the flow make sense to our users.
- Cost: It's expensive, which would not be a complaint if it was a solid platform. But coupled with the amount of staff time consumed by bugs, an onerous upgrade/maintenance process, and the $$ needed for partners to help fix/troubleshoot, it does not seem cost effective.
